June 23, 2023

5 Frameworks for Brand Loyalty in Web3: Part 2

Gigantik have developed this series of articles to provide five frameworks for understanding how web3 can play a role in developing brand loyalty...

5 Frameworks for Brand Loyalty in Web3: Part 2

Gigantik have developed this series of articles to provide five frameworks for understanding how web3 can play a role in developing brand loyalty. These frameworks will help you make sense the current web3 brand loyalty landscape, distilling complex ideas into easy to understand concepts. This article will focus on the concept and associated frameworks of complementary digital collectibles.

Complementary Digital Collectibles

You’ve seen the headlines and can dismiss the stigma. You’ve educated yourself and understand what it takes for a brand to successfully enter web3 (and how easy it is to get it wrong). You can separate the wheat from the chaff and you want to kick-off your brand’s own initiative. Yet although you feel that you’re prepared, you don’t currently have the resources available to develop and execute a long-term strategy.

We see many brands that fall into this category, simply given the nascence of the space. Some brands aren’t sure whether web3 initiatives should be led by marketing, innovation or otherwise, and aren’t prepared to staff-up in a way that sets them up for success. That said, they have an appetite to test, learn and measure market demand.

This is where the concept of a campaign comes into play. We use this term because it’s analogous to many other forms of brand campaigns where the goal is to make an immediate impact within a defined period rather than being an evergreen initiative. Campaigns should also relate or complement your standard lines of business rather than be a standalone initiative. There are, however, a few key differences.

During the Atlanta Hawks 2022 Fan Appreciation Night, the team distributed the ‘Forever 404’ NFT featuring ‘Spirit the Hawk’ and a digital commemorative ticket. The digital commemorative ticket was distributed at random and has different tiers of rarity, which are Starter, All-Star, MVP, and Legend.

In web3, there is a distinct shift in who is providing the product or services and who is capturing the wealth and value. We can think of this concept as a change in take-rate between the consumer and the brand. It’s of utmost importance that you understand that the current NFT owner audience behave based on this ethos. They have seen many brands enter the space that have provided little to no value to them as purchasers of their digital assets, and have at times not delivered on promises.

Given this, being transparent about the value your NFTs provide when running a campaign is key. The utility that an NFT provides is a big reason for someone to invest their time and, in many cases, money in a brand’s project. If your NFTs will provide some form of utility, that’s great, but ensure you underpromise and overdeliver rather than the alternative. The inability to be true to your word will permanently tarnish your brand — there’s no escaping the immutability of the blockchain. On the other hand, if there is no utility outside of it simply being a collectible item, be equally transparent about that. Collectors will appreciate the clarity and it will help build trust with this audience.

If you choose to run a campaign, no matter how short the length of the initiative is, you should always plan to collect the right data so you have the potential to reactivate this audience in the future. This reactivation doesn’t need to be planned out ahead of time, but is important to building up a strong web3 CRM. This process involves capturing the crypto wallet addresses of all users who purchase or redeem your campaign’s NFT, but can be extended to collection of any other data including personally identifiable information (with implementation of proper opt-in protocols). Luckily, all data recorded on the blockchain will be accessible to anyone at any point in time.


To better understand this concept, we’ve provided a few strategic frameworks that brands could implement out of the box using our platform, Gigantik.

A Phygital Thank You
Goal: Reward your top customers
Redemption Type: Free

  • Select a list of your top 100 customers in your CRM using a specific metric (e.g. total quantity of sales, total revenue generated, total items bought) and extract their email addresses
  • Develop artwork that corresponds to your brand and the product/s related to the metric
  • Mint 100 NFTs using the aforementioned artwork
    - If you want to differentiate tiers of customers (e.g. silver, gold, platinum), you can mint 3 sets of NFTs and create unique artwork and/or use custom traits/metadata to identify the tier
  • Gate access to the free token redemption via creating a unique email redemption for every customer
  • Have users redeem the NFT while simultaneously entering their current mailing address
  • Send users a physical item corresponding to your brand’s product
  • If using tiers, send unique items to different customer tiers

See how YouTube and their agency Advoc8 used Gigantik to send its top 2500 creators an Infinite Object plus NFT as a year-end thank you through the reserved redemption service.

Digital Commemorative Souvenir
Goal: Provide a token of appreciation for event attendees
Redemption Type: Paid

  • Develop artwork that corresponds to your event (e.g. animated ticket, guitar pick or bobblehead)
  • Mint a low price point NFT pack (e.g. $1-$5) with an unlimited quantity that is active over the period of your event
  • Fill the pack with a set of tiered NFTs (e.g. silver, gold, platinum)
  • Display a QR code at your event that links to a private redemption page
  • Have users redeem the pack at the event and open it to reveal their NFT
  • Open a secondary marketplace to allow anyone to buy or sell their NFTs
  • Take a snapshot of NFT holders at a set date (e.g. 48 hours after the end of your event)
  • Reward users by providing an airdrop of a unique token for each NFT and their corresponding rarity
  • For example, you could airdrop:
    - Silver token holders an additional token that gives them early access to a future drop
    - Gold token holders an additional token that gives them access to a discount for a a future drop
    - Platinum token holders an additional token that gives them access to redeem a future drop or next event for free

Tune-in Challenge
Goal: Incentivize re-engagement with a content series
Redemption Type: Free

  • Mint a free open edition NFT with artwork related to your content for each piece of content in your series
    - For example, if you’re a TV show/podcast, mint one open edition for every episode you’re airing
  • Set the time frame for redemption to be shortly after the content goes live (e.g. 24 hours)
  • Drive users to consume each piece of content by placing a callout to the redemption page via a QR code or trackable link at the end of each piece of content
  • Incentivize users to collect each NFT by hosting challenge for collectors of multiple NFTs
    - For example, your challenge could be to collect all of the NFTs from each episode of your series and those who complete the challenge will be airdropped a Top Fan NFT
  • Airdrop challenge winners an NFT that holds incremental utility
    - For example, the Top Fan NFT could be used to token gate ‘behind the scenes’ or additional unreleased content

Stu Richards (aka Meta Mike) leads Partner Success at GigLabs and has a passion for contributing to the education and enablement of the open metaverse. Gigantik is an end-to-end web3 engagement platform and marketplace provider built for enterprise brands. It empowers marketing teams to own the experience of creating, selling, and distributing NFTs while enabling them to generate repeatable customer loyalty campaigns and activations using built-in utility tools. Gigantik provides a seamless end-user experience and onboarding using credit card and wallet integrations.

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